Terms & Conditions

1. Understanding The Terms & Conditions

1.1 These Terms and Conditions (“Terms and Conditions“) set out the terms on which we agree to provide electrical (“Services“) and the supply of materials and/or products (“Goods”) necessary to complete the Services. The Services may be either: (i) emergency services, where you require us to perform the Services immediately (“Emergency Services“); or (ii) scheduled services, where you require us to perform non-urgent Services and you pre-book an appointment for us to do so (“Scheduled Services“).

1.2 When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as “defined terms”). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

1.3 Services are provided and Goods supplied by either Assured Electrical Solutions Limited or an independent subcontractor working for Assured Electrical Solutions Limited

1.4 In these Terms and Conditions, when we refer to “we“, “us” or “our“, we mean Assured Electrical Solutions Limited; and when we refer to “you” or “your”, we mean:

1.4.1 if you are a consumer, the individual using the Services for a purpose that is wholly or mainly outside of their trade, business, craft or profession (a “Consumer”); and

1.4.2 if you are not a Consumer: (i) the business that you have the authority to bind; or (ii) the individual using the Services for purposes that are not wholly or mainly outside of their trade, business, craft or profession (in each case a “Business“).

2. The Order Process

2.1 You can make an order for Services either by email, WhatsApp, Facebook or by phone using the contact details set out in clause 12 to arrange a time for us to attend the premises at which you wish us to perform the Services (“Premises”).

2.2 These Terms and Conditions will be incorporated, together with any Verbal Estimate or Written Estimate (as defined below), into the contract between you and us in relation to the Services (in each case the “Contract”).

2.3 Where you require Emergency Services, they will be supplied at our charging rates for labour and Goods provided to you in accordance with clause 4.1.1 below. Once you have confirmed your acceptance of our charging rates, we will provide you with an anticipated arrival time at the Premises. The Contract will become binding on you and us once you accept the rates provided and agree to allow us to attend to the Premises.

2.4 If you have contacted us to request Emergency Electrical Services and it is not possible for the issue to be fully remedied immediately, you will be provided with the cost for the Services and any Goods by the engineer (a “Verbal Estimate”) on site in accordance with clause 4.1.2 along with a date and time for the Services to be provided. The Contract will become binding on you and us once you accept the Verbal Estimate with the engineer and make payment as required in clause 4.5.

2.5 Where you require Scheduled Services, we will confirm the date and time of an inspection of the Premises (“Inspection”). Following completion of the Inspection, we will provide you with a Written Estimate for the Services and any Goods by email (together with these Terms and Conditions) within a reasonable period following the Inspection (a “Written Estimate”). The Contract will become binding on you and us once you accept the Written Estimate either by signing the Written Estimate or confirming your acceptance of it verbally or in writing, and you have paid 50% of the Charges as required under clause 6.

2.6 Verbal or Written Estimates (together “Estimates”) are subject to withdrawal at any time before a Contract is entered into and shall be deemed to be withdrawn unless the Services are completed within 30 days of the date of the Estimate.

3. Cancellation Policy

3.1 Cancellations by the Customer. Customers have the right to cancel the contract from the date the contract is accepted up until 24 hours before the agreed appointment time (“cancellation period”). Cancellations should be made by email and sent to info@assuredelectriciansswansea.co.uk. Please ensure you have received an acknowledgement of receipt of your notice to cancel by email.

3.2 Pre-Start Termination. If the client cancels the contract after the cancellation period but before the work begins, the contractor reserves the right to charge a cancellation fee that is the higher of £100 or 50% of the agreed price to cover administrative, preparatory costs and reserved time. Any materials ordered specifically for the project that cannot be returned may also be charged to the customer.

3.3 No access. If our team arrives on-site and the service cannot proceed due to reasons outside our control, a call-out fee that is the higher of £100 or 50% of the agreed price may apply.

3.4 Cancellations by Us. In rare circumstances, we may need to cancel or reschedule your appointment due to unforeseen events (e.g., staff illness or emergencies). In such cases, we will notify you as soon as possible and work to reschedule at a mutually convenient time.

3.5 Termination for Breach. Either party may terminate the contract if the other party breaches any term of the agreement and fails to remedy the breach within five working days of receiving written notice of the breach. If termination occurs due to the customer’s breach, we reserve the right to retain any payments made to date and to invoice for any additional costs incurred. If termination occurs due to our breach, the customer is entitled to a refund for any portion of the work that has not been completed or delivered, subject to the agreed terms.

3.5 Exceptions. In cases of emergencies or unavoidable circumstances (e.g., medical emergencies, bereavement), cancellation fees may be waived at our discretion. Proof of such circumstances may be required.

4. Charges and payment

4.1 The cost of the Services and Goods (the “Charges“) will be as follows:

4.1.1 For Emergency Electrical Services, the Charges will be calculated by reference to the total of the time spent completing the Services by our engineer including all reasonable time spent in sourcing and obtaining non-stocked Goods which shall not be more than the hourly rate advised to you on booking the Services (excluding any time spent on lunch or rest breaks) together with the cost of any Goods provided by us to complete the Services not exceeding the trade purchase price plus a maximum of 35% of their cost excluding VAT. The time taken to collect non-stocked Goods will be kept as short as is reasonably practicable and should not ordinarily exceed 45 minutes. In the event this time is likely to exceed 45 minutes, we will advise you of the reason for this before departure. The first hour at the Premises will be a minimum charge, and any time thereafter is charged in 30-minute intervals, rounded to the closest 30-minute period.

4.1.2 For Scheduled Services where a Verbal Estimate has been given prior to the provision of the Services, save in the case of manifest errors, the Charges will not exceed the Verbal Estimate by more than 10%; or

4.1.3 For Scheduled Services where a Written Estimate has been provided to you by us, save in the case of an increase in the price of Goods occurring prior to the Services being undertaken, the Charges will not exceed the Written Estimate by more than 20%.

4.1.4 Where a detailed insurance report is required, whether in addition to the Written Estimate and invoice or otherwise, this will incur a charge of £250 plus VAT; and

4.1.5 In all cases, a transaction fee of 1% plus VAT of the total cost of the Services and Goods, including VAT, provided to you will be payable and added to the invoice amount.

4.2 It might be the case that, following the commencement of the Services, we discover that either: (i) additional Services beyond those included in any Estimate are required; and/or (ii) additional Goods are required in order to complete the relevant Services; or (iii) you instruct us to carry out additional Services or supply additional Goods. In these circumstances, we will obtain your consent before incurring such additional charges and, if you do not give your consent, we shall be entitled to terminate the Services immediately and you will only be required to pay the Charges in respect of the Services delivered and Goods supplied up to the date of termination.

4.3 The Charges will be subject to VAT or other similar sales, turnover or consumption taxes at the prevailing rate at the time of the supply of the Services and Goods.

4.4 Payment of the Charges for Emergency Electrical Services may at our discretion be required in full before the Services are provided. If payment is not made in full in advance, payment for the Charges must be made in full on completion of the Services. We can charge the card that has been made for the booking if the engineer cant take payment on site for any balance due.

4.5 Where a Verbal Estimate has been provided, payment of the Charges must be made, at our discretion, either in full prior to the Services being supplied being undertaken and/or Goods being supplied, or by payment of a deposit of 50% of the Charges on making the Contract and payment of the balance of the Charges (including any additional amounts in accordance with clause 4.2) in full on completion of the Services.

4.6 Where a Written Estimate has been provided, payment of 50% of the Charges must be made on making the Contract and payment of the balance of the Charges (including any additional amounts in accordance with clause 4.2) must be made in full on completion of the Services.

4.7 Notwithstanding clauses 4.5 and 4.6, where the value of an Estimate provided exceeds £20,000 excluding VAT, we may require you to pay for the Charges in instalments to include VAT commencing with a payment of 50% on making the Contract followed by payments which will be invoiced not less than on a weekly basis as the provision of the Services and supply of the Goods progresses with the balance of the Charges (including any additional amounts in accordance with clause 4.2) to be paid in full on completion of the Services. Invoices for interim payments will be due for payment immediately upon receipt.

4.8 If you are a Business and hold a pre-approved account with us, and the Charges will be less than £1,000 (inclusive of VAT), payment of the Charges must be made in full within no more than 30 days of completion of the Services. Where the Charges will be in excess of £1,000 (inclusive of VAT), payment of 50% of the Charges must be made on making the Contract, and payment of the balance of the Charges (including any additional amounts in accordance with clause 4.2) must be made in full on completion of the Services.

4.9 Payments must be made by credit or debit card or bank transfer. Cheques and cash are not accepted. Where payment is made by bank transfer a method that provides instant transfer must be used. Particulars of the account to which bank transfers should be made can be obtained by contacting us using the details in clause 12.

4.10 You shall pay all amounts due under the Contract in full without any deduction or withholding except as required or permitted by law.

4.11 Unless you expressly state at the time of entering into the Contract that you are acting on behalf of a third party, you will be responsible for making payment to us for the Services and Goods in accordance with this clause 4.

4.12 If you are a Business, we may, without limiting our other rights or remedies, set off any amount owing to us by you against any amount payable by us to you.

4.13 In the event payment for the Services is not paid in accordance with this clause 4, we reserve the right to charge interest on the outstanding amounts at the rate of 4% over the base lending rate of JP Morgan Bank from the due date of payment until payment is made in full before or after judgment.

4.14 Any query or dispute regarding an invoice or the charges applied must be raised in writing within 7 days of the invoice date. If no written dispute is received within this period, the invoice shall be deemed accepted and payable in full. The Customer shall not be entitled to withhold payment of any invoice on the basis of a dispute raised after this period unless the Company agrees otherwise in writing.

5. Your obligations

5.1 You must:

5.1.1 Give us safe and unobstructed access to the Premises to carry out the Services and any other of our obligations under the Contract;

5.1.2 Provide our personnel with adequate safe working space and facilities and clear access to the site to enable us to carry out the Services;

5.1.3 Provide, if reasonably possible and applicable, the plan showing drain layouts or electrical wiring (as appropriate) of the Premises;

5.1.4 Provide all necessary power to enable us to carry out the Services;

5.1.5 Before the commencement of the Services or on Inspection if applicable, advise us if the Premises is a listed building;

5.1.6 Unless agreed otherwise by us in advance, where Scheduled Services are to be carried out provide us with nearby free of charge parking facilities, including, if applicable, a permit to enable parking at that location;

5.1.7 at your own expense obtain prior to the commencement of the Services all necessary consents for carrying out the Services, including (without limitation) building regulation and planning consents, listed building consent, consents from landlords, the property owner, neighbours and mortgagees, including consents (where necessary for the completion of the Services) for our representatives to cross third party land and upon request produce evidence of such consents to us; and

5.1.8 Prior to the commencement of the Services, inform us of all dangerous gases, liquids and any other materials of any nature whatsoever which are present on the Premises and which could constitute a danger to us in carrying out the Services or otherwise in order that we may carry out a risk assessment in respect of the same.

5.2 If you do not comply with your obligations under clause 1 above to enable us to perform the Services as arranged, we may charge you for any additional costs reasonably incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to the Premises, we may terminate the Contract in accordance with clause 7.1.1, and clause 7.2 will apply.

5.3 If we are to provide Goods to you as part of the Services, you will become responsible for these at the time we deliver them to the Premises or other delivery point we have agreed (whether or not installed), except as regards loss or damage caused by our breach of these Terms and Conditions or our negligence. You must insure any Goods that have been delivered to you at their replacement value and, if requested, produce proof of insurance to us. You will only own the Goods when we have received payment for them in full, and if damage occurs to any Goods delivered to the Premises or any other agreed delivery point, before payment is received, you will be responsible for the repair or replacement costs.

5.4 If any electrical Warning Notice is issued to you by us in respect of any hazardous situation, you will be solely responsible for ensuring that any action(s) required to remedy the defects or other issues identified in the electrical Warning Notice is/are taken promptly.

6. Our obligations

6.1 We shall provide the Services with reasonable care and skill. All Goods will be of satisfactory quality, fit for their purpose and as described.

6.2 If you are a Business and on completion of the Services you are not satisfied with the workmanship, you must provide us with written notice of the reason for this within 12 months of completion of the Services to the contact details set out in clause 12 and must allow us, and our insurers, the opportunity to both inspect the Services supplied by us, and, if required, carry out remedial work as appropriate. If you fail to notify us of any defect in the workmanship or refuse to permit an inspection under this clause 6.2, we will not be liable for any defects in the Services.

6.3 Subject to the conditions set out in this clause 6 and subject to clause 2.2, a 12-month guarantee is given in respect of faulty workmanship in the Services from the date of completion. The guarantee will not be valid if the work undertaken by us has been:

6.3.1 subject to any misuse or negligent treatment by you or a third party; or

6.3.2 repaired, modified, altered, adjusted or tampered with by any party other than us.

6.4 This guarantee is in addition to any manufacturer’s guarantee provided in respect of Goods supplied and used in the Services, which shall be subject to its terms. If you are a Consumer, this guarantee does not affect your statutory rights referred to in clause 2.3 below.

6.5 We will not accept any liability whatsoever for any materials or products supplied by you, including, but not limited to, the suitability of such materials or products for the Services.

6.6 No guarantee will be provided about the following circumstances:

6.6.1 In respect of deliberate damage;

6.6.2 Where we have not directly undertaken the Services;

6.6.3 Where payment in full has not been received;

6.6.4 Where Services were completed on your instruction but against our written or verbal advice;

6.6.5 Where the fault arises because you elected not to have Services recommended by us in writing or verbally undertaken; and

6.6.6 Where the Services have been performed on installations or appliances in poor condition and/or over 10 years old.

6.7 We shall begin the provision of the Scheduled Services on or around the date communicated in any Estimate. Whilst we shall take reasonable care and skill when specifying the date for the commencement of the Services, this date is an estimate only.

6.8 Emergency Services may be carried out on a 24/7 basis. We shall carry out Scheduled Services during the hours between our regular working hours of 08:00 and 18:00, as designated. Provided that, where agreed upon between you and us, and/or in the case of Emergency Services, we may decide to perform the Services outside of working hours.

6.9 We cannot guarantee the clearance of faults from outdated wiring.

6.7 We do not give any guarantee as to how quickly the Services will be completed. With certain Services, for example, but not limited to, an electrical fault, it may be necessary to carry out several tests to identify the exact location of the fault. Whilst these will be completed as soon as reasonably practicable by their nature, it is not known which test, if any, will yield results.

7. Termination

7.1 We may terminate the Contract:

7.1.1 with immediate effect if you breach the Contract and that breach has a material impact on our ability to perform the Services and, where it is possible to remedy the breach, you do not cure the breach within such reasonable period as we may notify you; or

7.1.2 by clause 2 above or clause 9.4 below.

7.2 If we terminate the Contract in the situations set out in clause 1, we will refund any proportion of the Charges you have paid in advance for Services we have not performed and/or Goods not supplied.

7.3 If the Contract expires or terminates for any reason, you shall immediately pay us all outstanding and unpaid Charges.

8. Your personal information

We only use your personal information in accordance with our Privacy Policy, which can be found here.

Please take the time to read our Privacy Policy, which includes important information and terms that apply to you.

9. Liability

9.1 Nothing in these Terms and Conditions excludes or limits either our or your liability for:

9.1.1 death or personal injury caused by our/your (as applicable) negligence;

9.1.2 fraud or fraudulent misrepresentation; and

9.1.3 any matter in respect of which it would be unlawful for us/you (as applicable) to exclude or restrict liability.

9.2 If you are a Consumer:

9.2.1 and we fail to comply with these Terms and Conditions, we are only responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but, subject to clause 1, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if you and we reasonably contemplated at the time that the Contract became binding on you and us.

9.2.2 We will not be liable to you in respect of any damage, loss, costs or claims which arise because you have not agreed to the recommended Services being carried out and/or recommended Goods being supplied and installed by us; and

9.2.3 Nothing in these Terms and Conditions affects your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office. For example, the Consumer Rights Act 2015 states that Goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Goods, your legal rights entitle you to the following: (a) up to 30 days from delivery, if the Goods are faulty, then you can get an immediate refund; (b) if the Goods can’t be repaired or replaced, then you’re entitled to a full refund in most cases; and (c) up to 6 years from delivery, if the Goods do not last a reasonable length of time you may be entitled to some money bac,k and you can ask us to repeat or fix the Services if not carried out with reasonable care and skill or receive a refund if we cannot remedy the defect. If you believe the Goods are faulty or misdescribed and wish to return them, you must permit us to inspect the Goods before taking any further action and must not uninstall such Goods before the inspection. If we agree the Goods are faulty or misdescribed following inspection, we will, at our option, either collect those Goods or pay the costs of return.

9.3 If you are a Business (subject to clause 1):

9.3.1 these Terms and Conditions are in place of all warranties, representations, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise (including implied undertakings of satisfactory quality, conformity with description and reasonable fitness for purpose) relating to the Contract and/or the Services, all of which are hereby excluded by us to the maximum extent permitted by law;

9.3.2 we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms and Conditions or the Contract for: (i) any loss of profits, sales, business, or revenue; (ii) loss or corruption of data, information or software; (iii) loss of business opportunity; (iv) loss of anticipated savings; (v) loss of goodwill; or (vi) any indirect or consequential loss;

9.3.3 our total liability to you in respect of all other losses arising under or in connection with these Terms and Conditions or any Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the lower of a) £500 or b) the total Charges payable; and

9.3.4 you shall indemnify us and keep us indemnified against any losses, expenses and liabilities resulting from all claims, demands, liabilities, damages, costs and expenses incurred by us or by any of our contractors, agents, employees or affiliates which arise out of: (i) your breach of these Terms and Conditions; and/or (ii) any third party claims made against us arising out of the provision of the Services to you and/or our presence at the Premises other than due to our breach of these Terms and Conditions or our negligence.

9.4 If our performance of the Services is delayed or otherwise hindered by an event outside our control, then we will contact you as soon as possible to let you know, and we will take reasonable steps to minimise the effect of the delay or hindrance. Provided that we do this, we will not be liable for delays or non-performance caused by the event and will be allowed additional time to undertake the Services. However, if there is a risk of substantial delay or hindrance to the Services, either party may contact the other to terminate the Contract. In this case, you will only be required to pay the charges for the services delivered or goods supplied up to the date of termination.

9.5 We will not be liable in any way if any scaffolding required to perform the Services is not erected or removed within any timescale indicated before or after the completion of the Services.

10. Other important information

10.1 Each of the clauses of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining provisions will remain in full force and effect.

10.2 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and this will not imply that we will automatically waive any subsequent default by you.

10.3 These Terms and Conditions may not be replaced or varied except by agreement in writing signed by both you and us. These Terms and Conditions will prevail over any others used by you or contained, set out or referred to in any documentation sent to us by you and by entering into the Contract with us, you waive the application of any other terms and conditions other than those set out herein.

10.4 If you are dissatisfied with the service received from us, please get in touch with us, using the contact details in clause 12, with your complaint. We will endeavour to resolve this through our internal complaint procedures. If you are unhappy with our resolution, please let us know. If you remain dissatisfied with any final resolution, we will provide you with details of an alternative dispute resolution (“ADR”) provider. We do not subscribe to any particular ADR provider and are not obliged to participate in ADR.

10.5 If you are a Consumer:

10.5.1 We may transfer our rights and obligations under any Contract to another organisation. If we wish to make such a transfer, we will either (i) tell you of this in writing and ensure that the transfer will not affect your rights under the Contract or (ii) contact you to let you know of the replacement organisation. If you are unhappy with the transfer, you may contact us to end the Contract within 3 working days of us telling you about it, and we will refund you any payments you have made in advance for Services that have not been performed; and

10.5.2 Each contract is between you and us. No other person shall have any rights to enforce any of its terms.

10.6 If you are a Business:

10.6.1 The Contract contains the entire agreement between you and us. It supersedes all prior written or verbal agreements and understandings about the subject matter of the Contract. It prevails over any contract or terms and conditions that you have supplied to us. Both you and we acknowledge that in entering into the Contract, neither of us has relied upon any verbal or written statements, collateral or other warranties, assurances, representations or undertakings which were made by or on behalf of the other about the subject matter of the Contract at any time before its coming into effect (together “Pre-Contractual Statements“), other than those which are set out in the Contract, provided that nothing in this clause 6.1 shall exclude or restrict the liability of either you or us arising out of our or your (as applicable) fraudulent misrepresentation or fraudulent concealment;

10.6.2 any notices about the Contract will be delivered: (i) by email or by post in the case of notices from us to you, using the details provided by you in making your order for the Services; and (ii) by email in the case of notices from you to us, using the contact details set out in clause 12;

10.6.3 No third party may enforce any of the provisions of any Contract under the Contracts (Rights of Third Parties) Act 1999;

10.6.4 You may not assign, novate, transfer, sub-licence, declare a trust of, mortgage, charge or deal in any other manner with your obligations under the Contract, or with any of our rights or obligations under it, without our prior written consent; and

10.6.5 We may assign, novate, or transfer any of our rights or obligations under the Contract to another legal entity by giving you written notice.

11. Governing law and jurisdiction

11.1 These Terms and Conditions and the Contract are governed by English law. This means that our supply of the Services and any Goods, as well as any dispute or claim arising out of or in connection with them, will be governed by English law.

11.2 If you are a Consumer, you can bring proceedings concerning these Terms and Conditions to the English courts.

11.3 If you are a Business, any dispute arising out of or in connection with these Terms and Conditions, the Contract and/or the Services (whether contractual or non-contractual) will be referred to the exclusive jurisdiction of the English courts.

12. Use of Reviews

By submitting a review, you grant Assured Electrical Solutions the right to use the content of your review (including your name and comments) for marketing and promotional purposes, both online and offline

13. Contacting us

If you have any concerns or complaints, we will endeavour to resolve the issue and prevent any recurrence. You can always contact us here.

Works Order Form Terms & Conditions of Business

 

Terms and Conditions last updated March 2026.